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HomeMy WebLinkAboutRES 88-41RESOLUTION NO.88-41 A RESOLUTION OF THE MAYOR AND CITY COUNCIL OF THE CITY OF APACHE JUNCTION,ARIZONA,DECLARING AS A PUBLIC RECORD AND ADOPTING AS CITY POLICY THAT CERTAIN DOCUMENT FILED WITH THE CITY CLERK ENTITLED CITY OF APACHE JUNCTION,ARIZONA,COMPLAINT PROCESSING POLICY. BE IT RESOLVED BY THE MAYOR AND CITY COUNCIL OF THE CITY OF APACHE JUNCTION,ARIZONA,AS FOLLOWS: That certain document.entitled,City of Apache Junction,Arizona, Complaint Processing Policy,three copies of which are on file with the office of the City Clerk of the City of Apache Junction,Arizona,is hereby declared to be public record and cfficial City policy and said copies are hereby ordered to remain i n file with the office of the City Clerk. PASSED AND ADOPTED BY THE MAYOR AND CITY COUNCIL OF THE CITY OF APACHE JUNCTION, ARIZONA,THIS 4TH DAY OF JANUARY ,1989. SIGNED AND ATTESTED TO THIS 16TH DAY OF JANUARY ,1989. ATTEST: KATHLEEN CONNELLY City Clerk APPROVED AS TO FORM: DAN r -421. I .AL_XASE City Attorney Resolution No.88-41 Page One of One i MAN S.HILL Mayor CITY OF APACHE JUNCTION, ARIZONA, COMPLAINT PROCESSING POLICY Purpose: The purpose of this policy is to provide for the fair, efficient, and uniform treatment of complaints made to the City of Apache Junction. Citizen Complaints, In General: When an employee receives a citizen complaint, the following actions shall occur: 1.The complaint shall be directed as soon as is feasible to the employee responsible for working with citizen complaints. 2.The investigating employee shall obtain all pertinent facts; e.g., dates, time of day, location, identity of participants, and so forth. The investigating employee shall advise the complainant that the complainant's name will not be used in the processing of the complaint. The name, address, and telephone number of the caller should be obtained for purposes of followup. If the complainant wishes to remain anonymous, he or she should be advised that the complaint will be processed on the basis of the information given.The complainant should be advised that if preliminary investigation does not substantiate the complaint, and the complainant does not call within one week so that the investigating employee can obtain additional information, the case will be closed.If the caller wishes to be advised about the outcome, it will be up to him or her to call the employee.The investigating employee should indicate when resolution could reasonably be expected. 4.Preliminary information available from City files, other sources, or drive -by inspection should be obtained and reviewed by the investigating employee prior to formal notice or inquiry of citizens or property owners alleged to be parties or participants to or in the complaint. If preliminary information reviewed does not support the allegation of code violation or wrong -doing, the investigating employee should contact the caller for more Information.If the complainant Is anonymous and does not call within one week, the case should then closed. 5.If, after review of preliminary information available, drive-bys or other preliminary investigative procedure are supported, the investigating employee shall initiate formal notice, issue appropriate citation(s), or pursue other administrative action supported by the Code.The investigating employee should make a call to the complainant advising him or her of the corrective measures being taken and the anticipated date of conclusion.In the case of anonymous complainants, such followup is only possible when the complainant contacts the investigating employee. Citizen Complaints About an Employee: Complaints about employees shall be handled by the City Managers Office. When an employee receives a complaint about a City Employee, the following steps shall occur: I.The employee shall notify his/her department director. 2.The department director shall notify as soon as is feasible the City Managers Office. 3.If the City Manager or the City Manager's designee deems the complaint to be noncriminal in nature, the City Manager will Initiate an internal investigation, followed by possible personnel action. 4.If the City Manager or the City Manager's designee deems the complaint to be criminal in nature, the case will be coordinated with the appropriate law enforcement agencies, followed by possible personnel action. Questions Concerning the Processing of Citizen Complaints: Questions concerning this policy should be directed to the City Manager or the City Manager's designee.